i've been using thoughtly as the first point of contact for all my inbound business calls and it's been going really well.

thoughtly is a full stack ai receptionist with human-like reasoning and improvised conversation abilities. it has a lot of features and offers granular control for logic-based call routing. upon receiving a call, you can set a greeting that will lead into a flow. based on the customer's response, it will direct them down a specific path. this path is dynamically created and depends on the customer's input and how the ai interprets it. you don't have to define every single parameter, as you would with a chatbot. once set, you can essentially forget about it

for example, if a customer asks for a refund or to place an order, or even if they have a product-related question, thoughtly will automatically assume that the customer is looking to place an order. you don't need to create additional logic branches for each specific scenario. the system will automatically direct the call based on the categories you've already set up.

thoughtly allows you to set up automations, including sending you a summary or even forwarding the call to you if the customer needs to speak with a human representative. one feature i particularly like is that, unlike other apps, thoughtly can simulate the sound of a person typing, which creates a more natural feel during the conversation.

this is especially useful because some ai voice agents can take a few extra seconds to respond. thoughtly's typing noise effectively fills in the pause, making the interaction feel more engaging and natural.

i've tried other apps that lack this feature. as a result, there's often dead air during the call, leading customers to think they've been disconnected. they end up asking, "hello, anyone there?" this small but important detail in thoughtly helps maintain engagement throughout the entire call.

p.s. it can also perform mass outbound calling. i don’t use this feature myself, but it could come in handy for sales teams.